Privacy Policy

Issued by ReallyGoodThings Limited

1. Who We Are

This Privacy Policy is issued by ReallyGoodThings Limited, a company registered in England and Wales. Registered Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, NE1 1JF. Contact Email: contact@reallygoodthings.io. We operate BeKindd, a wellbeing support service delivered through various digital communication platforms.

2. What This Policy Covers

This policy explains how we collect, use, and protect your data when you:

Visit our website
Use the BeKindd support service via any communication method, including messaging apps (e.g. WhatsApp, SMS), our own mobile/desktop apps, or phone-based systems (including AI-powered calls)

3. What Information We Collect

When using the BeKindd service, we may collect:
   •   Your name, phone number, and contact details
   •   Any messages or communication you send (text, voice, or images)
   •   Your mood check-in responses or wellbeing scores
   •   Time and date of interactions
   •   Feedback, preferences, or support history
   •   Metadata (e.g. device type, location if shared)

When visiting our website, we may collect:
   •   IP address
   •   Browser/device type
   •   Cookie data and browsing behaviour
   •   Analytics through tools such as Google Analytics

4. How We Use Your Information

We use your data to:
   •   Deliver the BeKindd support service across the platform you use
   •   Track wellbeing patterns and check in with you regularly
   •   Notify our team if something suggests you may need extra support
   •   Generate anonymised trends to help us improve the service
   •   Meet legal and safeguarding obligations

We do not sell your personal data or use it for advertising purposes.

5. Use of Technology and Third-Party Services

We use AI tools such as OpenAI to analyse messages for tone, urgency, and wellbeing insights.
Your data may be stored using platforms such as Supabase, Google Workspace, or other secure cloud providers. These providers may store data in the UK, EU, or USA, but all data is protected using enterprise-grade security.

6. Who We Share Data With

We only share your information:
   •   With trained internal staff
   •   With partners (e.g. housing or wellbeing providers) — only with your consent
   •   If required to protect you or others (e.g. safeguarding situations)
   •   If legally required by authorities

We will never sell or share your information with third parties for marketing or unrelated services.

7. Your Rights

You have the right to:
   •   Access the information we hold about you
   •   Correct or delete your data
   •   Withdraw consent for data processing
   •   Request that we limit how we use your data
   •   Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data

To exercise these rights, email us at contact@reallygoodthings.io

8. Cookies and Website Tracking

Our website may use cookies and tracking technologies (e.g. Google Analytics) to improve your experience and monitor performance. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” and publish the new version on our website.

10. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact: contact@reallygoodthings.io